Initial Meeting
Everything always starts with a meeting, but we want this to be as relaxed and informal as possible. A no-obligation chat over coffee, at a cafe or IoW location to suit you, allows us to hear about you and your requirements.
This relaxed approach also enables you to get a sense of us as people. People deal with people, so it's important to build trust from day one. There is no charge for an initial meeting, and the coffee (and cake) is on us!
During our meeting we will discuss your motive for a website, whether you have ideas of your own, and whether you wish to have editorial control.
Proposal and Quotation
After our initial meeting we will put a proposal document together for you to study in your own time. It will cover what we understood from our meeting, along with our vision for how your website should function.
The proposal will also contain the price, a timescale, and a plan of exactly what to expect moving forward. You are under no obligation to proceed. If you want to meet up again and run through the proposal in-person, then that's absolutely fine.
Design Stage
When you ask us to proceed with your website, we will invoice you for a 25% deposit of the design fee, as a commitment towards the work we are about to undertake.
If you don't already have a web domain (a website's address), then we will help you get you up and running with this. It will be registered in your name so you have complete control over ownership.
We will involve you during the design process and communicate what elements you will need to provide - like wording, your logo and branding colours, and photos. The upshot of being involved during the design stage, means you get a website you feel part of; something you can feel confident in and which will be effective for your business.
Your website will be built initially as a staging site. It will look and feel exactly like the real thing, but it just isn't yet published on the internet. This will allow you to review it and ask us to make any changes so it's exactly how you want it.
Go-Live Website Launch
Once you're entirely happy with the website, we will publish it live. In preparation for this we ask for the remaining 75% of the design fee. We will also ask you to pay the hosting fee, which you will pay Webflow directly, ensuring you remain in control.
Our work doesn't stop there, as we will also teach you (and any key people) how to make changes, if it's a website that you are to edit yourself. Don't worry about this, it's nice and easy and aimed at non-techie people. We will always be there for you at the end of the phone if you need help in those early days. Hand holding until you are full conversant with what to do is extremely important to us.
On-Going Support
Once a client is up and running with their own edits, there is very little input required from us.
However, some clients don't feel confident enough to make updates themselves, or are simply too busy and realise it makes business sense to have someone do this on their behalf. For instance, updating the gallery, or adding a recent testimonial, or a putting up your latest blog.
We can either make design changes on a pay-as-you-go basis, chargeable in 15 minute increments, or set up a support package, either short term or long term, should you want our on-going help.
It's up to you!